BigMachines successfully integrates their on-demand Lean Front End® (LFE) solution with Siebel Customer-Facing Solutions
BigMachines, Inc., a leading provider of web-based configuration, quote, and proposal selling tools, today announced that the integration between its on-demand Lean Front-End (LFE) solution and Oracle’s Siebel CRM On Demand has been successfully validated by Oracle. BigMachines has also become a Certified Partner in the Oracle PartnerNetwork.
BigMachines LFE, including BigMachines CPP (Configure, Price, Propose) and BigMachines SPP (Select, Price, Propose), allow sales teams to configure complex products, manage complex pricing and upsell options, create rich quotes and proposals, and send error-free orders to ERP systems or order entry personnel. Siebel’s multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. With this validation, Oracle and BigMachines can now help their mutual customers to automate the entire Opportunity-to-Order customer cycle.
The integration of BigMachines with Siebel CRM On Demand allows users to populate quotes and orders directly with Siebel CRM customer contact data, and then link detailed quote and order information directly to CRM opportunities. This helps reduce manual data entry across multiple systems, and provides an integrated view of sales wins and losses across customers, accounts, and opportunities.
BigMachines LFE can be configured to customer needs using on-demand or on-premise platforms, and can integrate with Siebel CRM On Demand or on premise as needed.
Customers integrate BigMachines and Siebel CRM On Demand
One of the companies integrating BigMachines LFE with Siebel CRM On Demand is Smiths Medical, a designer and manufacturer of monitoring devices and systems used in a wide range of inpatient and outpatient environments. "We believe that BigMachines will provide a centralized product information resource and guided selling experience, accessible from anywhere and maintained real-time, for any internal or external customers," said Rob Sweitzer, Director of USA and Global OEM Sales. "This self-service configuration, pricing, proposal generation, and clinical-technical support tool, with its integration to our CRM system, will enable us to better support our USA salespeople and distribution channels to drive additional revenue. We expect to dramatically improve our productivity through more efficient processes, while reducing costs."
Another customer integrating BigMachines with Siebel CRM is Shoretel, the world’s fastest-growing manufacturer of enterprise VoIP (Voice over Internet Protocol) telephone systems. According to ShoreTel CIO Rick Parkinson, "BigMachines' Lean Front-End is the perfect on-demand solution for our business model, with features and functionality that meet our needs better than other marketplace offerings. We expect it will not only give us better visibility and control of our business processes and transactions, but also drive productivity and increased revenue by allowing our sales reps and channel partners to easily self-service their configuration, quotation and proposal needs."
According to BigMachines CEO Godard Abel, these are just a few examples of how the synergy of the integrated solutions is providing significant improvements and rapid payback for businesses across diverse industries. "Many companies offering complex products and services have discovered that human error, inconsistent pricing and multiple hand-offs create delays that negatively impact customer service and satisfaction," said Abel. "We’re confident that the addition of BigMachines’ capabilities to Siebel CRM On Demand customers will increase sales and reduce erosion of profit margins, leading to improved business performance."
"Through our ecosystem of partners in the Oracle PartnerNetwork, our joint customers can benefit from integrated and complementary CRM on demand solutions," said Marshall Leisten, Director, Siebel CRM On Demand Alliances at Oracle. "The integration of BigMachines LFE with Siebel CRM On Demand delivers compatible architectures, enterprise scope, and cutting edge technology to provide a unique, seamless solution that can allow companies to efficiently build dynamic customer relationships."
About the Oracle PartnerNetwork
Oracle PartnerNetwork is a global business network of 16,000 companies who deliver innovative software solutions based on Oracle software. Through access to Oracle’s premier products, education, technical services, marketing and sales support, the Oracle PartnerNetwork program provides partners with the resources they need to be successful in today’s global economy. Oracle partners are able to offer their customers, leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company. Partners who are able to demonstrate superior product knowledge, technical expertise and a commitment to doing business with Oracle qualify for the Oracle Certified Partner levels.
About BigMachines, Inc. and BigMachines AG
The exclusive BigIdeas conference, September 18-19, 2006 at the Hyatt Regency Hotel near SFO airport, will provide a forum for industry leaders to establish lean selling processes using web technology. The latest information for attendees. media, and sponsors can be found at www.bigmachines.com/bigideas06.
BigMachines, Inc. founded in 1999 provides web-based configurator and quoting software and services to help companies streamline their selling processes from customer inquiry-to-order. BigMachines Lean Front-End (LFE) solution digitizes complex selling processes and captures an organization's tribal knowledge to provide online product selection, configurator, quoting, and ordering capabilities for new products and aftermarket parts. BigMachines LFE provides in-depth sales reporting capabilities and easily integrates to existing ERP, CAD, and CRM systems. For more information, visit www.bigmachines.com.