BigMachines Wins Gartner & 1to1 Customer Award

Leading On-Demand Quoting, Configurator, and Proposal Company Recognized for Enterprise CRM Optimization

Chicago, IL & Frankfurt, Germany – September 11, 2008 – BigMachines, Inc., the global leader in on-demand sales configuration and proposal software, announced that it has been selected as bronze award winner of a Gartner & 1to1 Customer Award in the category of Enterprise CRM Optimization.

The Gartner & 1to1 Customer Awards are the result of a partnership between Gartner, Inc., the world’s leading information technology research and advisory company, and 1to1 Media, the leader in customer strategy, to establish a standard of excellence for customer-focused organizations. This awards program honors those companies that reach that level by delivering optimal customer experiences. Gartner and 1to1 Media presented the awards during the annual Gartner CRM Summit, September 8-10 in Washington, DC.

BigMachines’ infrastructure provides access to customer support information across the company, enabling BigMachines to maximize its responsiveness to customers. The CRM optimization initiative includes many new components including a Voice Over IP (VOIP) system, working in conjunction with BigMachine’s CRM tool, to reduce the time needed for support agents to access customer data.

An additional component of the customer support infrastructure is the company’s new online Support Center, which is fully integrated with a CRM system to provide a single repository with a single point of entry to all relevant tools and information. BigMachines has also created a new position within the company, Customer Support Manager, that is focused on managing communication to customers, mitigating issues beyond helpdesk support, managing renewals and upsells, and ensuring that BigMachines customers are fully supported.

“As a result of our new system, all functions in the company have an integrated and consistent view of customer information,” said Godard Abel, CEO of BigMachines. “Because customer success is our highest priority, we never stop looking at ways to improve customer satisfaction. We are pleased and honored that Gartner and 1to1 Media have chosen to recognize us with this award.”

BigMachines further demonstrates its customer focus at BigIdeas 2008, the company’s annual customer and industry forum that will be held October 5-7, 2008 in Chicago, Illinois. Industry experts, BigMachines customers, and business partners gather at BigIdeas to discuss innovative business strategies and best practices in guided selling and product configuration to increase revenues, improve sales efficiency, and reduce costs. More information is available at www.bigmachines.com/bigideas.

About BigMachines, Inc. and BigMachines AG
BigMachines is the global leader in on-demand sales configuration, quoting and proposal software. BigMachines solutions empower sales across customers’ channels by streamlining their sales processes from opportunity to order. Using BigMachines software, sales teams and channels can quickly configure products, generate quotes and proposals, manage complex pricing, generate legal contracts, and manage orders. BigMachines offers extensive reporting capabilities and easily integrates to leading CRM and ERP systems, including those from Salesforce.com, Oracle, and SAP. BigMachines’ rapidly growing customer base includes global leaders such as Kodak GCG, Siemens, Ingersoll Rand, and NTT Communications, as well as innovative growth companies such as ShoreTel and Voltaire Ltd. For more information, visit www.bigmachines.com.