BigMachines streamlines spare parts and aftermarket sales by providing an online service management module. Users can quickly find and order their required part or service.

Aftermarket parts capabilities provide the ability to:

• Search for parts by part number, serial number, customer, key words, and custom fields
• View full bill of materials with supporting diagrams
• View detailed parts profiles including price, availability, lead time, and required quantity
• Recommend parts kits and associated service packages
• Integrate parts sales with quoting, ordering and channel management processes
• Make online service requests
• Manage the inquiry, quoting, and ordering process for field services online
• Set up customized workflows for aftermarket service