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Hosting

BigMachines Hosting service allows our customers to focus on their core business, rather than worrying about the complexities of hosting a web-based software application. BigMachines offers a comprehensive hosting service that maximizes security and ensures world-class performance of BigMachines software. BigMachines delivers enterprise-strength hosting at a substantially lower cost than the alternative of building and maintaining an internal hosting infrastructure.

BigMachines and its hosting partners are all SAS 70 Type II certified.

Hosting Services
To help you attain maximum value from our software solutions, BigMachines offers the following services:

Dedicated Service
Professionals

24x7x365 management and monitoring by industry certified staff
99%+ guaranteed uptime and application availability via SLA
Dedicated support to respond to issues quickly and in a timely manner

Best-of-Breed
Security

Robust firewall and security architecture incorporating latest standards
SSL encryption with acceleration for fast response time*
Intrusion detection and monitoring
Dedicated equipment and database for each enterprise customer*

Performance
Optimization

High capacity and redundant access to SAVVIS’ powerful, global IP network
Regular infrastructure maintenance and upgrades for optimal performance
Advanced capacity monitoring and planning for unmatched scalability
Local network optimization shooting on customer’s network*

Backups

Weekly full data back-ups with archiving for one year
Hourly incremental data backups with ability to roll back at any time
Redundant pre-configured equipment for rapid switch-over in event of failure

Test Environments*
(shared or dedicated)

Sandbox for systems administrators to test new functionality and releases
Automated migration to production environment

* = optional

Sales Configurator

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Sales Configurators

A Configurator, also commonly referred to as a Product Configurator, is a tool used for customizing products and services. BigMachines configurators enable users to quickly, easily and accurately customize a core group of products and/or services in minutes from within a web browser. Configuration of complex products is therefore streamlined during inquiry, allowing for a faster sales process. BigMachines sales configurators use rules to ensure that configurations are both structurally and financially sound and can be properly ordered or sold.