Customer Relationship Manager (CRM)

Customer Relationship Management (CRM) software help a company capture, analyze and share all facets of the customer's relationship with the enterprise. Typical capabilities within a CRM system include Contact Management, Opportunity Management, Sales Forecasting, Customer Account, and Customer Support/ Helpdesk management. BigMachines integrates to CRM systems to streamline the inquiry-to-order process, and is a certified partner of CRM leaders Salesforce.com and Siebel CRM OnDemand.

Sales Configurators

A Configurator, also commonly referred to as a Product Configurator, is a tool used for customizing products and services. BigMachines configurators enable users to quickly, easily and accurately customize a core group of products and/or services in minutes from within a web browser. Configuration of complex products is therefore streamlined during inquiry, allowing for a faster sales process. BigMachines sales configurators use rules to ensure that configurations are both structurally and financially sound and can be properly ordered or sold.