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Customer Application Support Engineer
Locations:

• Deerfield, IL
• San Mateo, CA

Job Overview:

BigMachines, Inc., a profitable, rapidly growing web software company (www.bigmachines.com) founded in 2000 with offices in Deerfield, IL (Chicago north suburbs) and San Mateo, CA (Peninsula/Bay Area), is in search of talented software engineers. The company has been growing over 50% per year, is led by a strong management team, and backed by strong financial investors, who are looking to accelerate the company's growth to the next level.

To support our rapid growth, we are seeking talented, motivated individuals to join our team. You must possess desire for assisting customers in process improvements by identifying root causes and developing innovative solutions tailored to their needs. As a Software Support Engineer, you will have the opportunity to work with a powerful web application using some of the latest technologies.

Responsibilities:

• Analyzing customer issues and communicating solutions and explanations.
• Improving customer service process.
• Documenting new product features and hosting web conferences to highlight new features.

Required Capabilities:

• BS or MS degree in Computer Science from a reputable 4-year college/university
• Strong background and experience in programming languages such as JavaScript, Python, Perl, XSLT
• Excellent problem solving, critical thinking, analytical, and programming skills
• Outstanding oral and written communication skills
• Quick learner and able to learn new programming languages on own as necessary
• Proficiency in Microsoft Excel is a requirement.
• Experience with front end related business processes is a plus, but not required
• Experience with CRM applications (eg SFDC, Siebel On Demand), EAI middleware tools (eg Webmethods), on-demand SaaS application environment is a plus, but not required

BigMachines Company Background:

BigMachines, Inc. incorporated in 2000, provides on-demand configurator, quoting, and proposal software that helps leading companies empower their sales teams and channels. BigMachines solution digitizes tribal knowledge and streamlines configuration, pricing, quoting, proposal generation, and order management. BigMachines provides extensive reporting capabilities to analyze sales activities and easily integrates to existing ERP, CAD, and CRM systems including those from Salesforce.com, Siebel CRM On-Demand, Oracle and SAP. BigMachines rapidly growing customer base includes global leaders such as Kodak GCG, Siemens, Ingersoll Rand, NTT Communications, as well as innovative growth companies such as ShoreTel and Aruba Networks. Visit www.bigmachines.com.

Apply now - Deerfield, IL position

Apply now - San Mateo, CA position

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