BigMachines hosting service allows our customers to focus on their core business, rather than worrying about the complexities of hosting a web-based software application. BigMachines offers a comprehensive hosting service that maximizes security and ensures world-class performance of BigMachines LFE software. BigMachines delivers enterprise-strength hosting at a substantially lower cost than the alternative of building and maintaining an internal hosting infrastructure.

Enterprise-Strength Hosting
To help our customers reap the maximum value from our software solutions, BigMachines Operations team offers the following services to our customers:

Dedicated Service Professionals

• 24x7x365 management and monitoring by industry certified staff
• 99%+ guaranteed uptime and application availability via SLA
• Dedicated support to respond to issues quickly and in a timely manner

Best-of-Breed Security

• Robust firewall and security architecture incorporating latest standards
• SSL encryption with acceleration for fast response time (optional)
• Intrusion detection and monitoring
• Dedicated equipment and database for each enterprise customer (optional)

Performance Optimization

• High capacity and redundant access to SAVVIS’ powerful, global IP network
• Regular infrastructure maintenance and upgrades for optimal performance
• Advanced capacity monitoring and planning for unmatched scalability
• Local network optimization shooting on customer’s network (optional service)

Backups

• Weekly full data back-ups with archiving for one year
• Hourly incremental data backups with ability to roll back at any time
• Redundant pre-configured equipment for rapid switch-over in event of failure

Test Environments (optional, available as shared or dedicated solutions)

• Sandbox for systems administrators to test new functionality and releases
• Automated migration to production environment

Hardware Configuration
The diagram on the right shows a typical hardware and hosting configuration for one instance of BigMachines LFE. Typical configuration for a dedicated hosting customer will include a dedicated web server and DB server, as well as optional integration and reporting servers. Specific hardware and hosting configuration will vary depending upon the customer size and usage requirements.

Data Center and Network
BigMachines has partnered with SAVVIS (www.Savvis.net) to provide customers with dedicated hosting and operations with world-class performance, security, and reliability. SAVVIS is a global IT utility services provider that leads the industry in delivering secure, reliable, and scalable hosting and network services. With an IT services platform that extends to 45 countries, SAVVIS is one of the world’s largest providers of IP computing services.

Customers
Hosting Infrastructure
Site hosting through SAVVIS with high capacity and redundant global IP backbone using a single autonomous system AS3561, 10 Mbps burst-able bandwidth, and dual-path OC-192 access to the Internet. Fully meshed and redundant networks powered by flagship Cisco Products.

Security
Hosting facilities including multi-layered security backed by biometric palm scans, digital surveillance, and 24x7x360 on premise guards.Security screening, firewall protection, and private LAN are included.

Systems Support
High-speed bandwidth performance with redundancy, network monitoring and security. Lights-out operations and disaster recovery. Redundant power systems, back-up generators and UPS systems, sophisticated fire detection and FM-200 gas suppression systems, and advanced HVAC systems providing optimal server operating conditions.