BigMachines utilizes a time-tested and proven implementation methodology - enabling customers to implement a lean front-end in an efficient, phased approach. The model has been designed to:

• Address the historic problem of unrealized value with technology implementations
• Mitigate risk by creating predictability
• Provide a phase-gate approach where each step depends on the successful completion of the prior step
• Drive rapid implementations, typically within 2-6 months
• Return a rapid ROI, typically within 6-12 months

The BigMachines implementation process incorporates key milestones and reviews into a five-step process:

• Define: This step, which can be completed during Value Assessment, finalizes the business case and overall project objectives.
• Design: The project is formally launched, and the project team begins refining project scope and site architecture based on focus groups and user requirements.
• Build: This step results in a functioning site with product information and workflows, allowing for user acceptance testing. BigMachines can complete a functioning site on a product-by-product basis, enabling value to be realized during the implementation process. In this stage, the BigMachines may also be integrated to existing ERP, CRM, or CAD systems.
• Adopt: BigMachines provides user training and adoption programs to achieve usage goals across the organization. User feedback is incorporated for improvements in the Lean Front-End.
• Support & Improve: BigMachines provides ongoing Value Assurance services to support your technology and process changes for attaining value.

Ongoing Value Assurance- After implementation, BigMachines provides ongoing services including performance optimization, adoption, marketing, technology upgrades, and training & support. BigMachines helps you realize benefits by tracking internal and external adoption, measuring value attained versus project metrics, and identifying new improvement opportunities. BigMachines also helps to drive internal and external process change by co-developing a communication plan to internal users, channel partners, and customers.

BigMachines offers continuous technology improvements and value-added enhancements as part of updates and upgrades to the BigMachines software, based on user feedback.  Additionally, we partner with our customers to help deliver “train-the-trainer” sessions, develop training materials, and create online help services as needed.  Click here to learn more about our dedication to customer support.