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If you sell services, your assets are your people- training them, empowering them, and optimizing their time to ensure they remain laser-focused on building relationships and taking care of your customers. Streamlining your sales process and eliminating non-value added activities- manual data entry & order processing, sales forecasting via spreadsheets, manual editing of contracts and SOWs - can make a dramatic improvement on your bottom line. Whether you’re a credit-card processor, a web hosting provider, or an HR outsourcing firm, you need a flexible but integrated set of applications which can react quickly to your flexible offerings- but still provide the financial and audit controls necessary to comply to today’s regulatory standards.
BigMachines solution can make a dramatic improvement to services companies as follows:
- Flexible product configuration technology which can manage any mix of complex and simple product offerings- including services and support solutions.
- Automated approval and exception workflows, to ensure the right subject matter experts are reviewing real-time quote and order data.
- Support for complex pricing and discounting using any variety of line item and quote level calculations, including any mix of payment frequencies- upfront, one-time, monthly, quarterly, etc. All with the appropriate pricing and exception approval policy controls and integrated to your Accounting systems to aid revenue recognition.
- Complex proposal and contract generation capabilities, to generate all necessary Statements of Work (SOWs) and contract Terms & Conditions with minimum effort.
- Ability for your channel partners- VARs, distributors, etc- to self-service their own quotes and orders, freeing up your internal resources to drive more business and develop your next generation products.
- Proven ability to quickly integrate to the leading CRM and ERP applications, utilizing the latest web API protocols and EAI integration tools- including Salesforce.com, Oracle CRM OnDemand, SAP and more.
- Integrated sales forecasting and pipeline management via CRM integration- across both your direct sales teams and your channel partners- enabling your sales teams to spend less time forecasting, and more time talking to customers.
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